What the module does
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The plate number is mandatory and must exist in the ERP system. It is searched by entering at least 3 characters - by both plate number and fleet number.
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The request description is mandatory and limited in length; the default is 300 characters.
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You can add photos to a request - 3 by default. The carrier may lower the number and make a photo mandatory.
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In EDISONKA you take the photo or pick it from the phone’s gallery; in the web face you pick the file from the computer’s disk.
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The request is sent straight into the ERP system, where maintenance takes it over.
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Help on what to fill in and how is available directly within the form.
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My requests - a list of the requests you have sent and their state. The card carries the vehicle, date, fault and the processing state from the ERP system; a tap opens the detail with the full description, the workshop’s note, photos and the history of state changes.
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Requests of the whole company are visible to whoever holds the Vehicle Maintenance (administration) role - typically the service manager. The list starts on the Reported state, that is on what the workshop has not handled yet, and can be switched to any other state. It also shows who reported the request, which centre the vehicle belongs to and whether it came from the application or from the ERP system.
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Processing a request stays in the ERP system - the state, severity, fault type, prices and inclusion in the maintenance plan are changed by the workshop where it has always done it. Neither the portal nor the application edits a request, they only read it.
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A badge with the number of new requests sits next to the module in the menu and the dashboard offers the New maintenance requests tile; both are visible only to request administration.
Differences between phone and web
- Search and the state filter are in both the web and EDISONKA. Filtering by vehicle, centre and period and picking columns are web only.
- Cards × table - on the web you choose; in EDISONKA the list is always cards.
- Photos open from the request detail in both environments.
- Reporting a request is the same on the web and on the phone; from the phone you also take the photo right away.
Carrier settings
How many photos you may attach, whether a photo is mandatory and how long the description may be, is set by your carrier.
- Max photos per request - how many photos you may attach to a request. Empty = 3, more cannot be set.
- Largest single photo (MB) - the portal rejects a larger photo and explains why. Empty = 10 MB. A lower value is handy where drivers send requests over mobile data.
- At least one photo is required - switched on, a request without a photo does not go through. Switched off by default, so photos are optional.
- Max description length - the portal does not accept a longer description. Empty = 300 characters.